Electricity or lighting is one of the basic needs of the community. Regarding services, so far, the State Electricity Company (PLN) as the supplier of electricity needs has always been in the spotlight of the community. Starting from rates to other services from PLN which are always considered 'unsatisfactory' by the community as consumers.
That was what was conveyed by Hariyanto WS, as GM of PLN Ditribusi Jatim in the PLN Talkshow and Workshop event 'We start a clean, honest, and dignified movement in realizing a clean PLN', at the Regent Hotel, Monday (30/12). In addition to being attended by local residents, the event was also attended by representatives from NGOs, local government ranks in Malang Raya, the TNI and other related parties.
"In relation to this, we want input from the public, both suggestions and criticisms for improvements within PLN. So far, PLN's image in the community has not been good, starting from service and others. However, in the last four years we have started to make various changes," explained Hariyanto.
He added that actually electricity in East Java is surplus, and it is not true if there is information about electricity shortage. We have 16 branch offices in East Java, such as in Malang, Jember, Situbondo, Banyuwangi and so on. "We will try our best to provide the best for consumers," he added.
Hariyanto also did not deny that there are still many people who have not received services from PLN. According to him, PLN has various strategies to achieve this clean PLN, such as improving image, service, and operational. "Participation of all parties, transparency of information, and accountability also determine the success of the program initiated by PLN," he continued.
In addition, Hariyanto added, PLN bill control and payment services already use the latest sophisticated technology, so that it can minimize corruption or fraud. "We also have a call back service regarding PLN services. Officers will later contact customers regarding PLN services and other matters that require confirmation and clarification," he said.
"To suppress or even eliminate unpleasant actions, which may be carried out by certain PLN officers, we sent letters to all branch offices, the contents of which were so that officers do not accept bribes or gratuities. We also put up banners and publications in the mass media about the clean PLN program," explained Hariyanto. (say/dmb)
