The active role of the Consumer Protection Agency is greatly needed by the community considering that so far it has been considered less than optimal. In addition, the community is also required to form the institution so that it can help supervise it.
Citizens who also act as consumers of companies selling products and services should also be smarter in fulfilling their rights and obligations. If there is a problem related to service, then they must be firm, and if necessary communicate with the Consumer Protection Agency.
This was conveyed by the Commissioner of the National Consumer Protection Agency (BPKN) of the Republic of Indonesia, DR. Firman Turmantara Endipradja, SH, S.Sos, M.Hum in a motivational forum for the establishment of the Community-based Consumer Protection Agency (LPKSM) in the Majapahit Room, Malang City Hall, Thursday (5/11).
Talking about consumer protection, continued Firman, of course it cannot be separated from three important elements, namely the government, BPKN and the community as consumers. "The government, in this case the Ministry of Trade will provide supervision, BPKN will develop, and the community must play an active role," he explained.
In Indonesia today, Firman explained, there are 365 Consumer Protection Institutions, and of that number only about 50 percent carry out their duties optimally. "Therefore, BPKN will continue to motivate these less than optimal institutions," he continued. (say/yon)
