Jakarta, MC – Secretary General of the Indonesian Ombudsman, Animah Harsih, at the Public Service Standards Compliance Award ceremony, said that up to 2015, according to Ombudsman records, not 100% of provinces and cities/regencies had implemented public services in accordance with standards.
Aminah's statement refers to Law No. 25 of 2009 on Public Services. The event held at the Arya Duta Hotel in Jakarta was lively and full of familiarity, Wednesday (16/12).
"By giving this award, it is expected to be a stimulus as well as a reference for the establishment of excellent public services. So that districts/cities can be more advanced and develop in carrying out their responsibilities," explained Animah.
As reported in release-here, the Indonesian Ombudsman conducts an assessment test on public service compliance targeting ministries, institutions, provinces and city/district governments which is divided into 2 stages.
The first phase was conducted in April-May 2015 by reviewing SKPD (Regional Work Units) in 19 selected districts and 40 cities. This study was expanded through the second phase of the compliance program in August-September 2015 in 45 selected districts and 12 cities.
"The government's obligation to meet service standards in all public service units must be fulfilled immediately if we want our public service delivery practices to run well and provide an impact on the welfare of the community," explained the Chairman of the Indonesian Ombudsman, Danang Girindrawardana, Wednesday (16/12).
Of the 22 ministry samples, six ministries are in the green zone or categorized as highly compliant, 12 ministries are in the yellow zone or moderately compliant, and four ministries are in the red zone or low compliant.
Meanwhile, of the 15 sampled institutions, three institutions are in the green zone, nine are in the yellow zone and three are in the red zone. Of the 33 provincial governments sampled, three are in the green zone, 17 are in the yellow zone and 13 are in the red zone.
Of the 114 samples at the district/city level, six districts/cities are in the green zone, 33 are in the yellow zone, and 75 are in the red zone. Starting a business (ease of starting a business) is the worst score in Indonesia, including services at the district/city level.
This was emphasized by Mirawati Sudjono, Deputy for Public Services of the Ministry of Empowerment of State Apparatus and Bureaucratic Reform (PAN-RB) of the Republic of Indonesia. "Therefore, PTSP (One-Stop Integrated Service) is an important need and must be realized immediately," said Mirawati, on the sidelines of the public service dialogue.
South Sulawesi, East Java and South Kalimantan are the provinces with high levels of compliance. For cities and regencies in East Java based on the Ombudsman's sample test, none have entered the green zone. The highest is still the yellow zone achieved by Malang City, Surabaya City, Blitar City, Pasuruan Regency and Blitar Regency. Outside the five cities/regencies, compliance is still considered low.
Meanwhile, the Regional Secretary of Malang City, Ir. Cipto Wiyono, M.Si when attending the event held by the Indonesian Ombudsman stated that what the Ombudsman did would be used as one of the references to improve the quality of public services of the Malang City Government. (say/yon)
