Klojen, MC – Providing convenience for Malang City residents to convey suggestions, criticisms, complaints, or questions, the Malang City Government in this case the Malang City Communication and Informatics Service (Kominfo) has a new innovation to improve the quality of its public services.
After developing a complaint system Malang City Government, coinciding with the 108th National Awakening Day (Harkitnas) in 2016 which carries the theme 'Carving the Meaning of National Awakening by Realizing an Indonesia that Works Real, Independent, and Has Character', the Malang City Communication and Information Service...launching complaint channel via SMS (Short Message Service) which is named the Integrated Community Questioning Application System (SAMBAT) Online Training which was carried out directly by the Mayor of Malang, H. Moch. Anton, Friday (20/5).
As the name suggests, SAMBAT, which takes its term from Javanese which means to complain, this application is indeed a medium for Malang City residents to express their complaints to the Malang City Government.
Through SAMBAT Online Training people just need to send an SMS with their problems or criticisms and suggestions to the service number 081333471111. "Once the complaint SMS is received by the operator, it will be immediately followed up by forwarding it to the relevant SKPD to be studied immediately and the best solution can be found," explained the Head of the Malang City Communication and Information Service, Zulkifli Amrizal, S.Sos, M.Si, Friday (20/5).
How to send splice (complaints in Javanese_ed) this is also very simple, namely by typing Sambat [space] complaint/criticism/suggestion and sending it to 081333471111.
As a follow-up to the launch of the SAMBAT application, Zulkifli said that the Ministry of Communication and Information will conduct more frequent socialization regarding the use of this system, with the hope that from the complaints received, more aspirations from the community will be absorbed so that Malang City continues to improve and become an increasingly advanced Malang City.
Meanwhile, the Mayor of Malang, H. Moch. Anton, appreciated the existence of the SAMBAT application. Online Training as a forum to accommodate public aspirations. According to the man who is familiarly called Abah Anton by the residents of Malang City, SAMBAT is a good breakthrough because it is in line with the Mayor of Malang's blusukan program to the sub-districts in Malang City to accommodate the aspirations of residents.
"If the Mayor and his staff only conduct impromptu visits once every two weeks, SAMBAT can be done every day," said Abah Anton.
The existence of input, criticism and all complaints from the community, Abah Anton admitted is very important for the City of Malang which is now continuing to progress, because it is from there that excellent public service can be achieved. (cah/yon)
