Klojen, MC – Since 1999, the regulation on public services in Indonesia has been quite good because it has implemented a decentralized system. In this regulation, public services have been closer to the community so that the community can be served well.
However, in reality it does not apply 100 percent and only a few regional heads are focused and can provide excellent service to the community. This is the job and responsibility of all agencies under the auspices of the regional government.
Therefore, the institutions that provide or provide public services in the future must be able to be more optimal, both government and non-government institutions. Human resources also determine the quality of better public services.
This was conveyed by a representative from USAID (United States Agency for International Development) Ketty Kadarwati at the Innovative Public Service and Citizen Supervision Workshop in the Hall of the Faculty of Administration Building, Brawijaya University, Malang, Thursday (6/10).
In this regard, USAID will pay special attention and will monitor public services so that all institutions can provide more optimal services to the community in various aspects.
Of the several facilities available in government institutions, especially in East Java, the Public Service Innovation Network (JIPP) prepared by the East Java Provincial Government can be accessed and used by the public to submit complaints or suggestions as well as information related to services. (say/yon)
