(malangkota.go.id) – PT KAI Daop 8 Surabaya has formulated a protocol to anticipate the future New Normal amid the global Covid-19 pandemic. In accordance with the guidelines from the Ministry of SOEs, the protocol is enforced for human resources in the company (human capital & culture) and regulate the way of working (process & technology), as well as reaching external parties including train passengers and other stakeholders.
PT Kereta Api Indonesia (Persero) has prepared guidelines New Normal in serving customers in both passenger and freight transport businesses. KAI's New Normal is a form of adaptation of railway services by reducing physical contact and implementing health protocols.
"This guideline was created to protect our employees and customers from possible exposure to Covid-19 during the New Normal period," said Suprapto, Public Relations Manager of PT KAI Daop 8 Surabaya, Thursday (04/06/2020)
Suprapto explained, the guidelines New Normal refers to the Decree of the Minister of Health No. HK.01.07/Menkes/328/2020 concerning Guidelines for Prevention and Control of Covid-19 in Office and Industrial Workplaces in Supporting Business Continuity in Pandemic Situations.
The guidelines, he said, will be applied when the Regular Long Distance Train resumes operations. Where in the PT KAI Daop 8 Surabaya area there are 41 Regular Long Distance Train trips every day which until now are still experiencing cancellations of their trip operations.
Currently, KAI is still waiting for direction from the Ministry of Transportation and continues to monitor the development of the implementation of PSBB in various regions.
In this New Normal guideline, ticket reservations can only be made online, namely the KAI Access Application, KAI Web, and other official KAI ticket sales partners. While the counter at the station is only used for purchases go show (three hours before scheduled departure).
"When entering the station area, people are required to wear masks and have a body temperature of less than 37,3 degrees Celsius," added Suprapto.
In the process boarding, passengers must show their tickets and passenger identification to the officer. boarding. If it has been checked, then the passenger will do scan tickets independently. "This step is to minimize physical contact between passengers and officers," explained Suprapto.
During the journey, in addition to wearing a mask, medium/long distance train passengers are required to wear a... faceshield provided by KAI. face shield Passengers must use these until they leave the arrival station area.
To ensure the health of passengers, officers will measure the body temperature of passengers on the train every three hours. If a passenger is found to have a body temperature of 37,3 degrees Celsius or more and is experiencing symptoms of Covid-19, the passenger will be moved to an isolation room on the train.
Suprapto further said, if the passenger's condition requires immediate treatment, we will contact a doctor or health officer at the nearest station that has a health post facility.
To ensure cleanliness during the trip, officers routinely clean objects that are often touched by hands every 30 minutes in turns. Objects such as door handles, door locks, water taps, toilet flush buttons, armrests, folding tables, and others are cleaned using a cleaner containing disinfectant.
Suprapto added, in serving customers at New Normal, officer frontliners KAI that has the potential for close contact with passengers is equipped with PPE in the form of masks, gloves, and faceshield. The officers include counter officers, customer service, officer boarding, conductor, Polsuska, train attendants, and cleaners on the train.
Officers, he said, are also equipped with PPE to provide a sense of security to customers being served. In addition, KAI also continues to intensively clean trains and station facilities using cleaning materials containing disinfectants. Hygiene facilities in the form of portable sinks and hand sanitizers also provided at points that are easily accessible to passengers.
"We urge passengers to continue to pay attention to health protocols by maintaining distance, washing hands, carrying... hand sanitizers "Personal health, maintaining health, implementing a Clean and Healthy Lifestyle, and not hesitating to report to officers if you suddenly feel unwell," said Suprapto.
In addition to passenger transportation, KAI also implements guidelines New Normal for the transport of goods such as physical distancing at the goods service counter, provision of portable wash basins and hand sanitizers, maintaining the cleanliness of goods transport facilities, checking the goods to be transported in detail, and being aware of any animal shipments and/or other shipments that have the potential to endanger health.
"KAI as a BUMN, has a significant role in public mobility through passenger and freight transportation services. Through this guideline, we prepare all aspects of the company's business operations in facing New Normal "Later," Suprapto explained. (say/yon)
