Malang, (malangkota.go.id) – Deputy for Public Services of the Ministry of State Apparatus Empowerment and Bureaucratic Reform (Kemen PAN-RB), Prof. Dr. Diah Natalisa, MBA visited the Merdeka Public Service Mall (MPP) in Malang City, Wednesday (21/12/2022).
After reviewing all the outlets at the Merdeka MPP, Diah expressed her appreciation. Diah said that the Malang City MPP had been inaugurated by the Vice President of the Republic of Indonesia, KH. Ma'ruf Amin along with 25 other MPPs.
"Of course this is inseparable from the commitment of the leadership, as well as the support of all ranks and various stakeholders who have joined the Malang City Government Public Service Mall. Extraordinary. From this place is very spacious. This means that the potential for other public services to join is very large," he said.
Furthermore, Diah emphasized that what needs to be observed is not only the quantity of public services available. But the most important thing is collaboration in providing the best service for the community.
"In the implementation of MPP there are two important things, namely increasing public satisfaction and increasing ease of doing business, to increase investment. In the end, it is hoped that with better service, the public will feel satisfied, investment can come in, and of course public welfare can be improved," he continued.
Diah hopes that in the future, the Malang City Government can further improve the existing infrastructure, both in quantity and quality. In addition, she hopes that the digital MPP can be implemented in line with the increasing development of information technology in society.
"Later, the existence of digital MPP will not deny or eliminate the MPP that is currently running. So, we collaborate together, providing choices for the community including mobile services, outreach services," he said.
This friendly woman also encourages public services at the sub-district level to be better in serving the community. It is hoped that a "mini MPP" will emerge that is closer and easier for the community.
Meanwhile, the Mayor of Malang, Drs. H. Sutiaji also said that the presence of MPP in Malang City will certainly be a means of realizing the provision of effective, efficient and optimal public services.
"We are committed that MPP services will not stop here. We must continue to develop. Yes, the outlets, yes, the services, yes, the service integration. Regarding MPP Digital, it must also be responded to quickly," he said.
Since its inauguration on Monday (5/12/2022), MPP Merdeka Malang City, located on the 3rd floor of Alun-Alun Malang City Mall, has presented 22 outlets with a total of 197 types of services for the public to access. (ari/ram)
