Malang (malangkota.go.id) – BPJS Kesehatan continues to strive to transform service quality with various innovations to realize easy, fast, and equal services. This service quality transformation is not only carried out in health facilities, but also in branch offices with the aim of improving the quality of participant administration services.
To simplify and accelerate the administrative services of participants, BPJS Kesehatan launched the Anjungan Mandiri or abbreviated as AMAN as a means of serving participants. Head of BPJS Kesehatan Malang Branch Office, Roni Kurnia Hadi Permana ensured that this kiosk can operate properly and can be used by participants properly.
"BPJS Kesehatan continues to strive to improve services to participants. One of them is by launching the Anjungan Mandiri. This kiosk is available at all BPJS Kesehatan Branch Offices. So participants who come to the branch office can access the Anjungan Mandiri to find out information related to JKN Program membership. So you don't have to wait in line to be served by frontline officers," said Roni, Thursday (28/12/2023).
He explained, currently there are five checking features available at the Mandiri Kiosk, namely Membership Status, Contribution Bill, Virtual Account, JKN Info, and Search Location. Participants who come can choose one of these features according to their needs and can repeat to choose other features.
"For example, there are people who come to the branch office to find out their membership status. Then the person concerned only needs to use the Self-Service Kiosk by selecting the Membership Status feature, then enter their Population Identification Number and date of birth," explained Roni.
After that, the participant data will appear on the Anjungan Mandiri monitor screen. "Likewise, for checking contribution bills to find out whether there are arrears or not, and how much, there is no need to queue for service at the frontliner but can directly see the data yourself at the Anjungan Mandiri," he explained further.
For the Location Info feature, this feature provides information on the location of BPJS Kesehatan Offices and information on the location of health facilities that collaborate with BPJS Kesehatan throughout Indonesia.
To find out the location of the health facility, participants can choose the type of health facility, for example, a private doctor, clinic or hospital and the location where the health facility is located. Once filled in completely, the monitor screen will display information about the health facility in question.
"The application features may still be felt to be limited, but we are sure that this can help participants to get the most common participant administration services quickly and easily. No need to wait too long for service at the frontliner, just access it at the Mandiri Kiosk and then you can continue your personal activities," explained Roni.
If you need further participant administration services, you can do it through the JKN Mobile Application or chat Administration Services Through Whatsapp (PANDAWA). So the time can be more effective. It is also possible that in the future the application features at the Mandiri Kiosk can be added.
The existence of the Self-Service Kiosk at the BPJS Kesehatan Malang Branch Office received positive appreciation from one of the JKN participants. Because, thanks to the Self-Service Kiosk, participants do not need to queue. Ferry Sulistiawan (34), admitted that the Self-Service Kiosk can shorten the queues at the BPJS Kesehatan Office. (say/yon)
