Klojen (malangkota.go.id) – Digitalization is recognized as providing many conveniences in various aspects of life. As the organizer of the National Health Insurance Program (JKN), the Health Social Security Administering Agency (BPJS Kesehatan) has developed an innovation in non-face-to-face services, namely Administrative Services Through Whatsapp (PANDAWA).
PANDAWA is a service that can be accessed by the public through the WhatsApp messaging application on the number 08118165165. PANDAWA was launched by BPJS Kesehatan as a step to provide convenience to the public. People in Malang Raya can access this PANDAWA service from anywhere and anytime so they don't need to come to the BPJS Kesehatan office.
Head of BPJS Kesehatan Malang Branch, Roni Kurnia Hadi Permana when met on Saturday (2/11/2024) revealed that PANDAWA services include administrative services such as new registration, adding and removing family members, reactivating participant status, and changing/correcting data.
In addition, there are also changes to the First Level Health Facilities (FKTP) for the TNI/Polri and moving domicile in less than three months, changes to the class of care for participants who have not paid the first contribution, or reactivation of contribution payment numbers that have expired.
"In addition to administrative services, there is also an information and complaint menu. In the information menu, JKN participants can access information services, namely checking participant status, checking contribution bills, checking Virtual Account (VA), health screening, JKN info, service guides and searching for locations. As for the complaint menu, participants will later be connected to the Information and Complaint Handling Channel (SIPP) link," explained Roni.
JKN participants can access PANDAWA on weekdays, namely Monday-Friday for 24 hours, while the service time for JKN participants is Monday-Friday from 08.00 WIB to 17.00 WIB. The integrated PANDAWA service serves JKN participants borderlessly (without limits), so that the administrative service process can be carried out by people throughout Indonesia, regardless of the participant's current domicile.
"I hope that people in the Malang Raya area can take advantage of the PANDAWA non-face-to-face service channel because it will be more effective and efficient. Moreover, this PANDAWA service is free, so people only need to be connected to the internet," Roni hoped.
Met separately, Dinda Putri Rifanti (22), who is a JKN participant in the segment of Class 1 Regional Civil Servant Wage-Earning Workers (PPU), expressed her appreciation for the innovation initiated by BPJS Kesehatan.
She felt the real benefits of PANDAWA when she reactivated her membership status because she was over 21 years old. Dinda also admitted that the instructions for using PANDAWA were very clear, so she could easily understand the various services in PANDAWA.
"At that time my JKN membership status was inactive because I was over 21 years old, finally I got information from Tiktok infojkn.malangraya that JKN membership reactivation could be done via Whatsapp PANDAWA. Because I was studying, I finally tried it and it turned out to be easy and fast, I only needed to prepare a file/photo of my Family Card (KK), a file/photo of my active college certificate, and fill out the form," said Dinda.
Dinda admitted that she was greatly helped by the PANDAWA service, she even had to reactivate her JKN membership online while at home. She invited the public to also take advantage of BPJS Kesehatan's non-face-to-face services, one of which is the PANDAWA service.
"I hope BPJS Kesehatan can consistently maintain the quality of services provided. And more and more innovations are created for ease of service, both administrative services and health services in health facilities," concluded Dinda. (say/yn)
