PRESS CONFERENCE
Thursday, November 15, 2024
Malang City Enters Top 10 Cities with Best Public Service Providers
Jakarta (malangkota.go.id) – The Malang City Government (Pemkot) has once again made an achievement at the national level. This award from the Indonesian Ombudsman was given to the Malang City Government for its compliance in organizing public services with a high compliance predicate. With a score of 97,84, Malang City is considered to be in the green zone with the highest quality.

Representing the Acting Mayor of Malang, this award certificate was received by the Assistant for General Administration of the Malang City Regional Secretariat, Sri Winarni, who was present accompanied by the heads of related regional apparatuses at the 2024 Public Service Provision Compliance Assessment Predicate Award (Public Service Provision Supervision Opinion) in Jakarta, Thursday (14/11/2024).
Met separately, Acting Mayor of Malang Iwan Kurniawan expressed his gratitude for the award given by the Ombudsman of the Republic of Indonesia. He expressed his gratitude to all levels within the Malang City Government who have provided the best service to the community.
"Alhamdulillah, this time we are in the top ten in the Best Service Delivery category with a score of 97,84. Thank you to our fellow ASN in Malang City Government who have provided the best service to the community," he said.
Iwan also hopes that this achievement can trigger the spirit of ASN in the Malang City Government to be able to provide better service to the community. "I hope this achievement can be a motivation for us, as well as a commitment to continue to improve services to the people of Malang City," he said.
The Public Service Provision Compliance Assessment Award is given as an effort to encourage the central government and regional governments to improve the quality of public services, both in terms of meeting service standards, providing facilities and infrastructure, improving the competence of service implementers and managing complaints.
For the Indonesian Ombudsman itself, the improvement of the assessment concept is also expected to strengthen the Ombudsman's supervision to prevent maladministration. A complete profile and a more detailed picture of the situation are certainly important in developing further program interventions, both in terms of prevention (assistance work) and anticipation for the implementation of the examination function of public reports. (iu/yon)
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